FAQs

To access your dealer pricing and view previous orders please follow one of the below two options:

If you had a username on our previous website please follow the below steps:

1) Click on the Log In Button

2) Click on the Forgot Password Button

3) Input previous username

4) Reset your password by following the instructions in the email

5) You now have access to your previous orders, pricing, & credit cards

If you did not have a username on our previous website please follow the below steps:

1) Click on the Sign up Link

2) Click on Request Login button

3) Input your Customer Number, Invoice Number, & Invoice Total

4) Click next and you will see your dealer account information

5) Follow the on screen prompts / instructions to create a new username

6) Once finished you will have access to your pricing, previous orders, & Credit Cards

Dealer applications are processed in the order that they are received.   Once we have received all of your information as well as your business license, please allow 24-48 hours for processing.  

You will receive an email as well as a phone call from one of our sales representatives.

On all international shipments, shipping will be added at the time of shipment.   Size, weight, location, dimensions etc all can play a very large role in shipment processing to international locations.   

Pro Marine will add shipping and charge the card used on the order unless otherwise requested by the customer. 

1. Go to log-in
2. Click on the Forgot your password link
3. Enter your User ID
4. An email containing a temporary password will be sent to the address on file
5. Log-in using your temporary password
6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 800-621-7761 or email orders@ProMarineUSA.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 800-621-7761 or email orders@ProMarineUSA.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

For more detail on our products, browse our E-Catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-621-7761 to speak with a representative or email inquiries to Orders@ProMarineUSA.com.

Can't find what you need in our catalog? Pro Marine offers many custom services including special ordering, Fuel Rail Services, Fuel Injector Cleaning, and more. For more detail, call our Sales Department at 800-621-7761 or email Orders@ProMarineUSA.com and a representative may be able to source what you're looking for.

If you are not satisfied for any reason, you must call for a return authorization within 15 days of purchase date for a full refund. All returns must be made within 30 days of the purchase date and all returned merchandise must be in the original package in good resalable condition. To insure proper credit, you must call in advance to request an RGA number which must be included with your return. An RGA issued is valid for 30 days and will be void if not used wihtin that time frame. Any returns received without an RGA will be refused or disposed of and no refund will be issued. Pro Marine, Inc. reserves the right to refuse or reject any return.
Warranty Returns must be within 1 year or the manufacturers warranty period & accompanied by an RGA and the original purchase invoice. Shipping charges are NOT warranty and will not be covered. For items not manufactured by Pro Marine, it is recommended to contact the manufacturer of the product directly to avoid additional shipping and possible time delays.
There is no restocking charge for defective merchandise or shipping errors. Any item returned after 15 days and before 30 days from invoice date will carry a 15% restocking fee. No returns or RGA’s will be issued after 30 days from invoice date. The customer is responsible for all shipping costs to and from Pro Marine, unless there was an error on our behalf. We cannot accept COD return shipments. Refused packages will still be charged full shipping costs.
NO RETURNS on Special Order Items of any kind! No returns on items of $5.00 value or less!
Any fuel pump, mechanical or electrical, returned as defective will be tested to determine failure. Credit will only be issued if found to be mechanically defective. If debris or ethanol was the cause of premature failure, credit will NOT be issued and a $25.00 bench test fee will be collected . All fuel pumps should be sold “As Is” and at the risk of the user.
All electrical parts returned and presumed to be warranty will be tested before a replacement or credit can be authorized. If an electrcal part is tested and found to be NOT defective, a $25.00 bench test fee will be charged and the part will be sent back to the dealer. Any electrical part with cut wires will be charged an additional $30.00 service charge regardless of working condition.
Bench test fees are charged to Pro Marine by the original manufacturers so it is not an optional charge at our discretion and will be passed on to the dealer from the original manufacturer of the parts.
There are ABSOLUTELY NO RETURNS on electrical or used (installed) parts. This includes, but is not limited to wiring harnesses, CDI Boxes / Power Packs, Fuses, Relays, Switches, Fuel Pumps, etc. Electrical parts that have been determined to be defective will be replaced with the same part number only.
Refunds are limited to store credit only by default unless prior arrangements have been made or if a mistake is made on our behalf.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Returns Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-621-7761 or email Returns@ProMarineUSA.com.

Our Accounts Receivable Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-621-7761 and ask to speak with someone in the Accounts Receivable Department, or email AR@ProMarineUSA.com Attn: A/R Department.

Please mail your payments to our remit-to address:

Pro Marine

Attn: Accounting Department
12291 US Hwy 41 N

Palmetto, Fl 34221

All packages are shipped UPS / Fedex by default unless other arrangements are made. Orders received by 5:00 PM EST will be shipped the same day. However, orders placed after 5:00 PM will not ship until the following business day. If you are placing an order for GROUND delivery, please allow 3-5 business days for your order to be received. In the case of a back-order or substitution, customer service will attempt to reach you via telephone. Please contact us immediately if your order is incomplete, damaged, or lost in transit. A replacement will be sent at no additional cost if Pro Marine or shipping carrier is at fault. The return policy may be applied to any order returned or canceled after shipment.

Shipping standards do not apply to failures caused by conditions beyond Pro Marine’s control including, but not limited to, acts of God, riots, strikes, labor disputes, or disruptions in communication or transportation networks. We will ship to any UPS acceptable address however, we can ONLY ship to post office boxes in Puerto Rico and Alaska via Priority Mail. Pro Marine, Inc. reserves the right to limit quantities and/or charge actual shipping charges on oversize packages based on weight and/or dimensions. In this case, you will be notified prior to any additional charges. Pro Marine, Inc. reserves the right to change the shipping method when and as necessary, with or without notice.

Same day shipment is generally available on most in-stock products if orders are received by Pro Marine before 5 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

There are no Minimum orders amounts.  However, to qualify for incentives and free shipping you must meet certain dollar amount requirements.