FAQs

To access your dealer pricing and view previous orders please follow one of the below two options:

If you had a username on our previous website please follow the below steps:

1) Click on the Log In Button

2) Click on the Forgot Password Button

3) Input previous username

4) Reset your password by following the instructions in the email

5) You now have access to your previous orders, pricing, & credit cards

If you did not have a username on our previous website please follow the below steps:

1) Click on the Sign up Link

2) Click on Request Login button

3) Input your Customer Number, Invoice Number, & Invoice Total

4) Click next and you will see your dealer account information

5) Follow the on screen prompts / instructions to create a new username

6) Once finished you will have access to your pricing, previous orders, & Credit Cards

Dealer applications are processed in the order that they are received.   Once we have received all of your information as well as your business license, please allow 24-48 hours for processing.  

You will receive an email as well as a phone call from one of our sales representatives.

On all international shipments, shipping will be added at the time of shipment.   Size, weight, location, dimensions etc all can play a very large role in shipment processing to international locations.   

Pro Marine will add shipping and charge the card used on the order unless otherwise requested by the customer. 

1. Go to log-in
2. Click on the Forgot your password link
3. Enter your User ID
4. An email containing a temporary password will be sent to the address on file
5. Log-in using your temporary password
6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 800-621-7761 or email orders@ProMarineUSA.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 800-621-7761 or email orders@ProMarineUSA.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

For more detail on our products, browse our E-Catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-621-7761 to speak with a representative or email inquiries to Orders@ProMarineUSA.com.

Can't find what you need in our catalog? Pro Marine offers many custom services including special ordering, Fuel Rail Services, Fuel Injector Cleaning, and more. For more detail, call our Sales Department at 800-621-7761 or email Orders@ProMarineUSA.com and a representative may be able to source what you're looking for.

Pro Marine accepts returns up to 30 days from the original purchase date.   All returns must be accompanied by the original invoice and a Return Authorization Number.   Returned products must be in the original Packaging and in good Resaleable condition.  Any returns not in original packaging and / or not in resaleable condition may be subject to a restocking fee or refused all together. 

Special Order items are returnable for 20 days from the original purchase date.   All Special order returns will have a 25% restocking fee taken off the refund (Excluding warranty issues).  Absolutely no returns on special order items after 20 days from the original purchase date **No Exceptions will be given**

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Returns Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-621-7761 or email Returns@ProMarineUSA.com.

Our Accounts Receivable Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-621-7761 and ask to speak with someone in the Accounts Receivable Department, or email AR@ProMarineUSA.com Attn: A/R Department.

Please mail your payments to our remit-to address:

Pro Marine

Attn: Accounting Department
12291 US Hwy 41 N

Palmetto, Fl 34221

All packages are shipped UPS / Fedex by default unless other arrangements are made. Orders received by 5:00 PM EST will be shipped the same day. However, orders placed after 5:00 PM will not ship until the following business day. If you are placing an order for GROUND delivery, please allow 3-5 business days for your order to be received. In the case of a back-order or substitution, customer service will attempt to reach you via telephone. Please contact us immediately if your order is incomplete, damaged, or lost in transit. A replacement will be sent at no additional cost if Pro Marine or shipping carrier is at fault. The return policy may be applied to any order returned or canceled after shipment.

Shipping standards do not apply to failures caused by conditions beyond Pro Marine’s control including, but not limited to, acts of God, riots, strikes, labor disputes, or disruptions in communication or transportation networks. We will ship to any UPS acceptable address however, we can ONLY ship to post office boxes in Puerto Rico and Alaska via Priority Mail. Pro Marine, Inc. reserves the right to limit quantities and/or charge actual shipping charges on oversize packages based on weight and/or dimensions. In this case, you will be notified prior to any additional charges. Pro Marine, Inc. reserves the right to change the shipping method when and as necessary, with or without notice.

Same day shipment is generally available on most in-stock products if orders are received by Pro Marine before 5 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

There are no Minimum orders amounts.  However, to qualify for incentives and free shipping you must meet certain dollar amount requirements.